Refund policy

Return & Exchange Policy

At Elayori, every order is carefully inspected and packed before it is shipped.

No Returns or Exchanges

All sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed and dispatched. Please review your order carefully before completing your purchase.

As our products are intimate apparel and personal-use items, we are unable to accept returns or exchanges for reasons including but not limited to:

Incorrect size ordered
Change of mind
Preference for a different color or style
Delayed delivery caused by the shipping carrier

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, we're here to help.

To be eligible for a replacement or resolution, you must contact us within 24 hours of receiving your order by emailing hello@elayori.com.

Your email must include:

Your order number.
A clear description of the issue.
Clear photos of the product and packaging.
One continuous, unedited video (approximately 1 minute) showing:
- The sealed package before opening.
- The shipping label clearly visible.
- The package being opened.
- The product being removed from the packaging.
- The damage, defect, or incorrect item clearly shown.

This unboxing video is mandatory for all damage, defect, or missing item claims. Claims submitted without this video may not be eligible for review, as we cannot verify when or how the issue occurred.

Once we review the evidence, we will determine the appropriate resolution, which may include a replacement, store credit, or refund at our sole discretion.

Items Not Eligible for Claims

We cannot accept claims for:

Products without the required unboxing video.
Requests made more than 24 hours after delivery.
Minor variations in color due to screen or lighting differences.
Damage caused after delivery due to misuse, improper handling, washing, or normal wear and tear.
Products that have been worn, washed, altered, or used.